Frequently asked questions

Your booking request is received instantly — but it's confirmed once Ash or the team confirms the time with you. If you haven't heard back within a few hours during appointment times, call us.

Sundays are reserved for Ash's family and church — no workshop visits. Everything else is arranged by appointment so your vehicle gets proper time and attention.

If braking feels weak, the car is overheating, a warning light is flashing, or anything feels unsafe — stop driving when safe. Call us and we'll advise. In an immediate emergency call 111.

We serve all of Tauranga — from Judea and Greerton to Bethlehem, the Mount, Papamoa and Welcome Bay. Check the service-area page; if you're nearby we'll come to you or arrange collection.

Yes — pre-purchase inspections are one of our most popular services. You'll get a plain-English report before you hand over any money.

Never. You get an itemised quote, you approve exactly what you want, and we don't do extra work without asking you first. Deferred items are noted and followed up later, only with your permission.

No. Sundays are reserved for family and church. If your vehicle may be unsafe, stop driving when safe and arrange appropriate assistance. In an immediate emergency call 111.

The standard WoF fee applies (set by NZTA). We'll always tell you upfront if any repair work is likely so you can plan.

That's exactly what we're here for. Use the AshAssist symptom checker on our site for careful guidance, or just call and describe it — we'd rather listen than guess.

Yes — utes, vans and small fleets are a big part of what we do. We'll set up a servicing schedule with reminders so nothing slips.

Usually, yes — just ask when booking. We're close to town with plenty of coffee nearby. Otherwise we'll get you on your way and call when it's ready.