Legal information
Plain-English policies for Ask Ash Motors. Nothing here tries to take away your rights — if something is unclear, ask us and we'll explain.
What we collect, why we use it, what we never do, and your rights under the New Zealand Privacy Act 2020.
Plain-English rules covering quotes, approvals, payment, parts, storage, liability and your consumer rights.
How bookings are confirmed, changed or cancelled, plus drop-off, collection and no-show arrangements.
What approving a quote authorises us to do — and what it never authorises.
The only cookies we use are a secure session cookie and consent-based analytics — no advertising trackers.
When a refund is available, how cancellations work, and our no-surprises approach to money.
How to raise a concern with us, and your rights under the Consumer Guarantees Act and Fair Trading Act.
AshAssist symptom guidance and this website are information only — never a diagnosis, and never a safety guarantee.
Ask Ash Motors
More than a mechanic — someone local you can talk to when your vehicle needs help.