Refunds, Cancellations & Deposits
Ask Ash Motors · Brookfield, Tauranga 3110, New Zealand. Updated 7 September 2026.
The short version
We'd rather prevent a problem than refund one: you approve every quote before work starts, and nothing is charged that you didn't agree to. When something does need correcting, we put it right — and if you cancel with reasonable notice, you're not out of pocket.
Cancelling a booking
Cancelling or moving a booking with reasonable notice (even the day before) costs nothing. If you don't show up and don't let us know, we may ask for a deposit before taking a future booking.
Deposits
We don't take deposits for standard bookings. In limited cases (large parts, customer no-shows) we may ask for a deposit, always agreed up front and always either applied to your bill or refunded if the work doesn't go ahead for reasons on our side.
Refunds for work already done
If you're not happy with completed work, tell us. If the work did not meet what the Consumer Guarantees Act requires, we will remedy the problem — repair, redo or refund as appropriate. See Complaints & Consumer Rights.
Unused prepayments
If you've prepaid for a service that never starts (for example, a parts deposit on a cancelled job), we refund it promptly to the same payment method.
Contact us — a real person replies, and we're happy to explain anything in plainer English.